WEBVTT 00:00:37.000 --> 00:00:40.000 ural. >> Hello, everyone, and welcome, it's 2:15 00:00:40.000 --> 00:00:43.000 . We're going to go ahead and get this session kicked 00:00:43.000 --> 00:00:46.000 off and started. My name's Diane 00:00:46.000 --> 00:00:50.000 Fleser, I'm 00:00:50.000 --> 00:00:53.000 an APRIL board member and army Veteran 00:00:53.000 --> 00:00:56.000 . Thank you all for joining us for this workshop 00:00:56.000 --> 00:01:00.000 called The Doorway to 00:01:00.000 --> 00:01:04.000 Helping Rural Veterans. I want to mention a 00:01:04.000 --> 00:01:07.000 few housekeeping items before we get started today. First, when you scroll 00:01:07.000 --> 00:01:10.000 over the screen and, a menu bar pops up 00:01:10.000 --> 00:01:13.000 . Depending on what device you're on, you can find that 00:01:13.000 --> 00:01:17.000 menu bar at the top or at the bottom of the screen. 00:01:17.000 --> 00:01:21.000 There is where you'll find the closed captioning for today's session 00:01:21.000 --> 00:01:24.000 . You can do the captioning by 00:01:24.000 --> 00:01:29.000 selecting the CC tab on the menu bar. 00:01:29.000 --> 00:01:32.000 For sign language interpreting, you can find the interpreter on the 00:01:32.000 --> 00:01:35.000 main screen. If you do not see the interpreter, make 00:01:35.000 --> 00:01:38.000 sure that you are in gallery view, that will allow 00:01:38.000 --> 00:01:42.000 you to see more than one person at a 00:01:42.000 --> 00:01:45.000 time. The interpreter should pop up there. To join into 00:01:45.000 --> 00:01:48.000 the chat, please find the word bubble in that same 00:01:48.000 --> 00:01:51.000 menu bar. Once that is selected, that will allow 00:01:51.000 --> 00:01:55.000 you to follow along with the chat or add in 00:01:55.000 --> 00:01:58.000 your comment. For Q&A times 00:01:58.000 --> 00:02:01.000 , please note that there is 00:02:01.000 --> 00:02:04.000 a special Q&A box on the menu bar. 00:02:04.000 --> 00:02:07.000 Please only submit questions there as they 00:02:07.000 --> 00:02:10.000 may get lost in the chat. Although, I'll do my best 00:02:10.000 --> 00:02:13.000 to try to keep all of the 00:02:13.000 --> 00:02:17.000 questions recorded. To ask a question or make a comment, you 00:02:17.000 --> 00:02:20.000 can also select the hand raising option on the menu and 00:02:20.000 --> 00:02:23.000 that allows us to know you have a question. For those of you on 00:02:23.000 --> 00:02:27.000 the phone today, we ask that you press 00:02:27.000 --> 00:02:30.000 Star 9 on your key pad to raise your hand. And then, 00:02:30.000 --> 00:02:33.000 we'll be able to unmute you that way. Remember, if 00:02:33.000 --> 00:02:36.000 you join into the conversation, please keep all background 00:02:36.000 --> 00:02:40.000 noise down as much as possible so we can 00:02:40.000 --> 00:02:43.000 all hear you clearly. And with that, we're happy to 00:02:43.000 --> 00:02:47.000 introduce Jen Morgan and Bob Ferris, 00:02:47.000 --> 00:02:57.000 I'll turn it over to you. 00:02:57.000 --> 00:03:01.000 >> Hi, thank you so much, Diane, 00:03:01.000 --> 00:03:04.000 for kicking us off here. Rob and 00:03:04.000 --> 00:03:07.000 I are very excited to be with you this 00:03:07.000 --> 00:03:10.000 afternoon. We're here in Salt Lake City, 00:03:10.000 --> 00:03:13.000 Utah. And I'm really excited to 00:03:13.000 --> 00:03:16.000 be able to share 00:03:16.000 --> 00:03:19.000 with you some of our 00:03:19.000 --> 00:03:26.000 expertise and how to 00:03:26.000 --> 00:03:29.000 navigate, and Rob is going to share with you 00:03:29.000 --> 00:03:32.000 all his experience as 00:03:32.000 --> 00:03:35.000 an Army Veteran. I'm working on getting 00:03:35.000 --> 00:03:39.000 the slide moving. There we go. So our presentation 00:03:39.000 --> 00:03:42.000 today is a Door 00:03:42.000 --> 00:03:46.000 way to helping Rural Veterans. And before 00:03:46.000 --> 00:03:49.000 we kick this off, we're going to start off with a poll. So if we 00:03:49.000 --> 00:03:54.000 could launch that poll, that would be terrific. 00:03:54.000 --> 00:03:58.000 So the first question is, if you wouldn't mind participate 00:03:58.000 --> 00:04:02.000 ing is have you served in the military? 00:04:02.000 --> 00:04:08.000 Yes or no. 00:04:08.000 --> 00:04:11.000 And then, I think we have a second question, 00:04:11.000 --> 00:04:16.000 as well. 00:04:16.000 --> 00:04:19.000 OK. Looks like we have a few, 00:04:19.000 --> 00:04:23.000 three right now that responded that they have served in the 00:04:23.000 --> 00:04:26.000 military. 00:04:26.000 --> 00:04:32.000 And do we have one more question? 00:04:32.000 --> 00:04:36.000 Well, we'll move on. And I'll say thank you for your 00:04:36.000 --> 00:04:39.000 service. So I want to start off 00:04:39.000 --> 00:04:43.000 with how I got involved with working 00:04:43.000 --> 00:04:46.000 with the VA and learning how to navigate 00:04:46.000 --> 00:04:49.000 the many doors of VA. 00:04:49.000 --> 00:04:52.000 In 2012, I was the Utah ADR 00:04:52.000 --> 00:04:56.000 C director. And we were very curious on 00:04:56.000 --> 00:05:00.000 how agencies were working with their Veteran 00:05:00.000 --> 00:05:04.000 clients. So we did a national survey and 00:05:04.000 --> 00:05:09.000 asked, you know, questions, basically, a lot 00:05:09.000 --> 00:05:13.000 around do you -- staff asked 00:05:13.000 --> 00:05:16.000 collars of their Veteran status. Many of 00:05:16.000 --> 00:05:20.000 them said they often do, but they felt it was more of a 00:05:20.000 --> 00:05:23.000 demographic question. And some of the feedback we got from that survey was 00:05:23.000 --> 00:05:26.000 that staff felt like 00:05:26.000 --> 00:05:29.000 they lacked basic information about most 00:05:29.000 --> 00:05:33.000 VA benefits that they might have 00:05:33.000 --> 00:05:36.000 resources that weren't that helpful. And the most 00:05:36.000 --> 00:05:39.000 positive impact they had was when the resources 00:05:39.000 --> 00:05:43.000 -- when they had an 00:05:43.000 --> 00:05:46.000 individual that they knew at the VA that could help them. So then, we 00:05:46.000 --> 00:05:49.000 wanted to also look at how Veterans get connected 00:05:49.000 --> 00:05:52.000 to their benefits. And so, we took a 20 00:05:52.000 --> 00:05:55.000 10VA report that said that 41% of Veteran 00:05:55.000 --> 00:05:58.000 s understood their VA benefits 00:05:58.000 --> 00:06:02.000 a lot or some. And there were 00:06:02.000 --> 00:06:05.000 some misperceptions that Veterans believe that, you know, they weren't apply 00:06:05.000 --> 00:06:09.000 ing for benefits because they felt 00:06:09.000 --> 00:06:13.000 like their income may be too high, that they may not 00:06:13.000 --> 00:06:16.000 be eligible because they didn't serve during 00:06:16.000 --> 00:06:19.000 a combat or wartime era. And other 00:06:19.000 --> 00:06:25.000 Veterans are more deserving. So we took those 00:06:25.000 --> 00:06:29.000 two gaps and we felt like how could our 00:06:29.000 --> 00:06:32.000 community agencies help fill some of those gaps? How could 00:06:32.000 --> 00:06:37.000 we kind of amp up agency 00:06:37.000 --> 00:06:41.000 staff their knowledge on VA benefits? So 00:06:41.000 --> 00:06:44.000 we pitched an idea to the 00:06:44.000 --> 00:06:48.000 Office of Rural Health and it's call ed 00:06:48.000 --> 00:06:51.000 ed Cover to Cover connect 00:06:51.000 --> 00:06:56.000 ing older Veterans 00:06:56.000 --> 00:06:59.000 to Rural resources. Our objectives were to provide train 00:06:59.000 --> 00:07:03.000 ing events to community-based organizations. We 00:07:03.000 --> 00:07:06.000 had area agencies on aging, centers for in 00:07:06.000 --> 00:07:10.000 dependent living, Medicaid, 211. We 00:07:10.000 --> 00:07:13.000 provided training opportunities and many people were 00:07:13.000 --> 00:07:16.000 interested in learning more about the VA. 00:07:16.000 --> 00:07:19.000 We wanted to include a new access point for Veterans 00:07:19.000 --> 00:07:22.000 within their community. And then, to build relationships 00:07:22.000 --> 00:07:27.000 between the community agencies and the 00:07:27.000 --> 00:07:31.000 state Veteran agencies and the VA. 00:07:31.000 --> 00:07:34.000 So to start off, we started doing 00:07:34.000 --> 00:07:39.000 like monthly VA benefits training. And 00:07:39.000 --> 00:07:42.000 this just lists some of the topics that we were receiving training 00:07:42.000 --> 00:07:46.000 in. VA organizational structure, 00:07:46.000 --> 00:07:49.000 service branches, military culture, 00:07:49.000 --> 00:07:53.000 VHA health care, VH 00:07:53.000 --> 00:07:57.000 A in-home services, care giver support, 00:07:57.000 --> 00:08:00.000 pension, aid and attendance, burial benefit 00:08:00.000 --> 00:08:03.000 s, disability compensation, compensation 00:08:03.000 --> 00:08:06.000 home modification, VA nursing home, 00:08:06.000 --> 00:08:11.000 vet center. Sounds like a lot. 00:08:11.000 --> 00:08:15.000 It can be overwhelming. There's so many, I will 00:08:15.000 --> 00:08:18.000 say doorways to VA. And there's so much to learn about 00:08:18.000 --> 00:08:21.000 the VA. So we would, 00:08:21.000 --> 00:08:24.000 basically, I would organize with our local V 00:08:24.000 --> 00:08:27.000 A and ask them if they would come to staff 00:08:27.000 --> 00:08:30.000 meetings or training event. And tell us more about 00:08:30.000 --> 00:08:34.000 VA benefits. And really, I would say 99 00:08:34.000 --> 00:08:37.000 % of the time, they were happy to come out and tell 00:08:37.000 --> 00:08:40.000 us what they had to offer. And typically, 00:08:40.000 --> 00:08:44.000 VA staff do have what 00:08:44.000 --> 00:08:47.000 I say PowerPoints in their 00:08:47.000 --> 00:08:50.000 pocket. And many of them have aims 00:08:50.000 --> 00:08:54.000 to connect to the community and 00:08:54.000 --> 00:08:58.000 so it really is an opportunity that VA is willing to do. 00:08:58.000 --> 00:09:02.000 So when we started, 00:09:02.000 --> 00:09:05.000 we really just looked at we want to 00:09:05.000 --> 00:09:08.000 know all about VA benefits. And the first few months, 00:09:08.000 --> 00:09:11.000 we didn't talk about VA organization 00:09:11.000 --> 00:09:15.000 . And I really believe that 00:09:15.000 --> 00:09:18.000 this is the, this is 00:09:18.000 --> 00:09:21.000 the groundwork. It's the platform 00:09:21.000 --> 00:09:24.000 . You know, you really need to understand what each door 00:09:24.000 --> 00:09:28.000 way of the VA is. So when you're calling or 00:09:28.000 --> 00:09:31.000 knocking on that door, you know 00:09:31.000 --> 00:09:34.000 what avenue you're going down. So I'm just going to 00:09:34.000 --> 00:09:37.000 talk a little bit basic navigation of the V 00:09:37.000 --> 00:09:40.000 A. So when you're in your community 00:09:40.000 --> 00:09:44.000 , you'll know different ways 00:09:44.000 --> 00:09:48.000 that you could connect to different types of benefits 00:09:48.000 --> 00:09:51.000 or to just to talk to somebody to tell you more about. 00:09:51.000 --> 00:09:54.000 So we have the Veterans 00:09:54.000 --> 00:09:57.000 Benefit Administration, or you might hear it call 00:09:57.000 --> 00:10:01.000 the V 00:10:01.000 --> 00:10:04.000 BA. And that branch provides financial and other forms of assistance 00:10:04.000 --> 00:10:08.000 . So pension, even attendance 00:10:08.000 --> 00:10:11.000 , service connection disability 00:10:11.000 --> 00:10:14.000 , the Veterans Health Administration, is 00:10:14.000 --> 00:10:18.000 the VHA and they provide health care. And the National 00:10:18.000 --> 00:10:21.000 Cemetery Administration NCA provides 00:10:21.000 --> 00:10:24.000 burial benefits and manages the VA's national cemetery 00:10:24.000 --> 00:10:29.000 ies. So three federal branches 00:10:29.000 --> 00:10:32.000 , and they typically do not coordinate much with each 00:10:32.000 --> 00:10:35.000 other or really -- which makes it a little bit more J 00:10:35.000 --> 00:10:38.000 challenging. But that's 00:10:38.000 --> 00:10:42.000 good to know. So then, 00:10:42.000 --> 00:10:45.000 we also have State Department of Veteran Affair 00:10:45.000 --> 00:10:48.000 s. Every state has a 00:10:48.000 --> 00:10:51.000 state department of Veterans 00:10:51.000 --> 00:10:55.000 Affairs. And many of them 00:10:55.000 --> 00:10:58.000 house their Veteran service officers, VS 00:10:58.000 --> 00:11:01.000 O, which can help Veterans on benefit 00:11:01.000 --> 00:11:05.000 counseling as well as filing a claim. So I've put the 00:11:05.000 --> 00:11:09.000 link on here. You can click on it and 00:11:09.000 --> 00:11:12.000 it can take you directly to the page and you can pick your state 00:11:12.000 --> 00:11:15.000 . There are also some state- 00:11:15.000 --> 00:11:18.000 specific benefits for Veterans. They are a great resource 00:11:18.000 --> 00:11:22.000 . We partnered very closely with our 00:11:22.000 --> 00:11:26.000 Utah Department of Veteran and 00:11:26.000 --> 00:11:29.000 Military Affairs. So I want to provide a 00:11:29.000 --> 00:11:32.000 picture. So we have our picture of our V 00:11:32.000 --> 00:11:35.000 A campus here in Salt Lake City. And 00:11:35.000 --> 00:11:39.000 it's rather large. We have over 00:11:39.000 --> 00:11:43.000 18 buildings on the campus. So you will 00:11:43.000 --> 00:11:46.000 find the VHA, so we have the 00:11:46.000 --> 00:11:50.000 hospital, we have the V 00:11:50.000 --> 00:11:53.000 BA Veterans Benefit Administration, 00:11:53.000 --> 00:11:56.000 sometimes referenced as the regional office, the RO, 00:11:56.000 --> 00:12:00.000 the State Department of Veterans Affairs and 00:12:00.000 --> 00:12:03.000 the Veterans Home, which is a Veterans 00:12:03.000 --> 00:12:06.000 nursing home. So they often we hear 00:12:06.000 --> 00:12:09.000 the VA, and so, really if you're working 00:12:09.000 --> 00:12:12.000 with a Veteran that says, oh, I went to the V 00:12:12.000 --> 00:12:16.000 A and I wasn't eligible. It's really important to 00:12:16.000 --> 00:12:19.000 ask another question. You know, what did you apply 00:12:19.000 --> 00:12:22.000 for? Who did you talk to? Because just because 00:12:22.000 --> 00:12:26.000 a Veteran might not be eligible for a benefit 00:12:26.000 --> 00:12:30.000 in one of those pathways, 00:12:30.000 --> 00:12:33.000 you know, if they're not eligible for health care, it doesn't 00:12:33.000 --> 00:12:36.000 mean that they may not be 00:12:36.000 --> 00:12:39.000 eligible for a VBA benefit. So 00:12:39.000 --> 00:12:42.000 I just kind of wanted to give you that picture 00:12:42.000 --> 00:12:47.000 that the VA encompasses 00:12:47.000 --> 00:12:50.000 many branches. And 00:12:50.000 --> 00:12:54.000 so, for rural 00:12:54.000 --> 00:12:57.000 settings, I want to put out there that on the VHA is community 00:12:57.000 --> 00:13:00.000 -based outpatient clinic. Could be referred 00:13:00.000 --> 00:13:06.000 as a CBOP or a 00:13:06.000 --> 00:13:09.000 C or a VBA clinic. A lot 00:13:09.000 --> 00:13:13.000 of acronyms and a lot of different names for the same 00:13:13.000 --> 00:13:16.000 thing. So the Veterans Health Administration 00:13:16.000 --> 00:13:20.000 has over 8,000 CBOCs and continues to 00:13:20.000 --> 00:13:22.000 expand in rural areas . I've included a link on this 00:13:22.000 --> 00:13:26.000 page that you can find the closest VA clinic near 00:13:26.000 --> 00:13:29.000 est to you. So typically, if a Veteran 00:13:29.000 --> 00:13:32.000 is connected to a VA health care system, they may be able 00:13:32.000 --> 00:13:36.000 to be seen closer to their home, which may 00:13:36.000 --> 00:13:39.000 be in a rural area. 00:13:39.000 --> 00:13:42.000 You know, traditionally, they really want Veterans once they 00:13:42.000 --> 00:13:46.000 sign up to be seen at the larger health care 00:13:46.000 --> 00:13:50.000 system to establish 00:13:50.000 --> 00:13:53.000 primary care provider, but due to COVID, 00:13:53.000 --> 00:13:56.000 there has been a lot of expansion to telehealth. And 00:13:56.000 --> 00:14:00.000 so there may be exceptions, always worth asking 00:14:00.000 --> 00:14:03.000 . And then, community 00:14:03.000 --> 00:14:06.000 care where Veterans can receive treatment 00:14:06.000 --> 00:14:09.000 within the community which has to be approve 00:14:09.000 --> 00:14:12.000 d before they do that. Another 00:14:12.000 --> 00:14:16.000 new benefit that came about, I think about a 00:14:16.000 --> 00:14:20.000 year ago or so is the 00:14:20.000 --> 00:14:23.000 Urgent Care -- they can go to an urgent care within their community, 00:14:23.000 --> 00:14:26.000 as well. You know, 00:14:26.000 --> 00:14:30.000 cold, anything, it's not ER visit 00:14:30.000 --> 00:14:33.000 . It is a great benefit. And I've 00:14:33.000 --> 00:14:36.000 provided a link for you to find where those 00:14:36.000 --> 00:14:40.000 approved urgent care are locate 00:14:40.000 --> 00:14:43.000 d as well as a link for a Veteran 00:14:43.000 --> 00:14:48.000 to print out an urgent care card. 00:14:48.000 --> 00:14:51.000 And just be reminded that Veterans must be 00:14:51.000 --> 00:14:54.000 enrolled in the VA health care, and it may 00:14:54.000 --> 00:14:57.000 depend on their priority group. And 00:14:57.000 --> 00:15:00.000 you'll find I'm not talking about benefits today. I'm talking 00:15:00.000 --> 00:15:03.000 about navigating. Because I think that it's such 00:15:03.000 --> 00:15:06.000 an important piece of 00:15:06.000 --> 00:15:11.000 helping Veterans 00:15:11.000 --> 00:15:15.000 and helping you open doors to 00:15:15.000 --> 00:15:18.000 create connections with people that work at the 00:15:18.000 --> 00:15:22.000 VA closest to you. And I would suggest hopefully after 00:15:22.000 --> 00:15:26.000 this workshop, you would be able to search out somebody 00:15:26.000 --> 00:15:29.000 locally that you could call and say, hey, we'd be interest 00:15:29.000 --> 00:15:32.000 ed in learning more about health care benefits. Could 00:15:32.000 --> 00:15:37.000 you provide us a presentation for that? 00:15:37.000 --> 00:15:40.000 So, my next slide is navigating your local V 00:15:40.000 --> 00:15:44.000 HA org and 00:15:44.000 --> 00:15:48.000 VAMC, you'll hear 00:15:48.000 --> 00:15:51.000 different lingo for kind of the same thing. So this slide, 00:15:51.000 --> 00:15:54.000 I'm sorry, is very busy. But I 00:15:54.000 --> 00:15:58.000 just wanted to point out what I did to get here. So 00:15:58.000 --> 00:16:02.000 I Googled, VAM 00:16:02.000 --> 00:16:05.000 C plus Oregon 00:16:05.000 --> 00:16:08.000 . And I got the list of all of the health care systems. And 00:16:08.000 --> 00:16:11.000 I selected Rose 00:16:11.000 --> 00:16:14.000 burg VA health care system. And this is basically the main 00:16:14.000 --> 00:16:18.000 page or their doorway into their 00:16:18.000 --> 00:16:21.000 what this particular health care 00:16:21.000 --> 00:16:24.000 system offers. On the top, when you open this page, 00:16:24.000 --> 00:16:28.000 on the top of the 00:16:28.000 --> 00:16:31.000 bar, you'll see tabs along the top. And 00:16:31.000 --> 00:16:34.000 this is, basically, federal information. You're going to 00:16:34.000 --> 00:16:37.000 see health, which is VHA benefits 00:16:37.000 --> 00:16:41.000 , VBA, burial and memorials, resources 00:16:41.000 --> 00:16:44.000 along the top. So that can give you some broad 00:16:44.000 --> 00:16:47.000 information. 00:16:47.000 --> 00:16:51.000 If we go down to the middle of the page on the left side, 00:16:51.000 --> 00:16:54.000 there are gray tabs. And the gray tabs, 00:16:54.000 --> 00:16:57.000 basically, are the gateway into that local VA 00:16:57.000 --> 00:17:02.000 . 00:17:02.000 --> 00:17:05.000 I think it's just tremendous to be able to. There's one that says contact 00:17:05.000 --> 00:17:09.000 us. You click on there, you can find the local phone numbers 00:17:09.000 --> 00:17:13.000 . And then, there's also a tab 00:17:13.000 --> 00:17:16.000 to become a patient. 00:17:16.000 --> 00:17:19.000 And then, on the become a patient, enrolling 00:17:19.000 --> 00:17:23.000 in VA health care, it gives you very 00:17:23.000 --> 00:17:27.000 specific description on how somebody would do that. 00:17:27.000 --> 00:17:31.000 All Veterans can submit 00:17:31.000 --> 00:17:34.000 an application online, they 00:17:34.000 --> 00:17:37.000 can print it out and mail 00:17:37.000 --> 00:17:40.000 it when COVID isn't quite, you know, hopefully, when 00:17:40.000 --> 00:17:43.000 things settle down, literal ly 00:17:43.000 --> 00:17:46.000 ly, a Veteran can walk into a health care center and fill out 00:17:46.000 --> 00:17:49.000 an application. 00:17:49.000 --> 00:17:53.000 The health care form is only two pages. It's not that complicated, 00:17:53.000 --> 00:17:56.000 honestly. And it is to be noted that 00:17:56.000 --> 00:17:59.000 a Veteran must have a DD214 00:17:59.000 --> 00:18:02.000 . On this become a patient 00:18:02.000 --> 00:18:06.000 , now that you're in the doorway of this specific VA, 00:18:06.000 --> 00:18:09.000 I've highlighted at the bottom, it gives you an eligibility 00:18:09.000 --> 00:18:12.000 office that's a local with the extension so you can 00:18:12.000 --> 00:18:17.000 dial directly. And 00:18:17.000 --> 00:18:21.000 -- OK. So I realize that I miss 00:18:21.000 --> 00:18:24.000 ed one poll we were going to do a moment ago. So I 00:18:24.000 --> 00:18:28.000 have some polls under 00:18:28.000 --> 00:18:35.000 navigating VA, could we launch those now? 00:18:35.000 --> 00:18:39.000 So the first question is, I know the location and the name of the closest 00:18:39.000 --> 00:18:43.000 VA to my home or work 00:18:43.000 --> 00:18:50.000 . Yes or no. 00:18:50.000 --> 00:18:53.000 OK. And a total of four questions. If we could go to the next 00:18:53.000 --> 00:18:56.000 question. >> There's a couple more people still 00:18:56.000 --> 00:19:08.000 voting. >> OK. Good. Good. 00:19:08.000 --> 00:19:13.000 >> Give a couple more seconds. All right. 00:19:13.000 --> 00:19:17.000 >> Oh, good. Good. 79%. 00:19:17.000 --> 00:19:22.000 Stated they know. OK. 00:19:22.000 --> 00:19:25.000 Let's see the next question. I have 00:19:25.000 --> 00:19:28.000 been inside or toured a VA Medical 00:19:28.000 --> 00:19:32.000 Center before. Or we could say a VA health care 00:19:32.000 --> 00:19:38.000 system. 00:19:38.000 --> 00:19:46.000 Yes or no. 00:19:46.000 --> 00:19:49.000 Andly as I mentioned before, many of the 00:19:49.000 --> 00:19:52.000 medical centers are on the VA campus. There 00:19:52.000 --> 00:19:55.000 might be multiple buildings or locations on 00:19:55.000 --> 00:19:59.000 that campus. But right now, we're just focusing 00:19:59.000 --> 00:20:02.000 on health care. >> That looks like 00:20:02.000 --> 00:20:09.000 most people have polled by now. 00:20:09.000 --> 00:20:12.000 >> OK. So 40% have, that's great 00:20:12.000 --> 00:20:15.000 . And then, we'll go on to the next question 00:20:15.000 --> 00:20:18.000 . I think that's just a great 00:20:18.000 --> 00:20:22.000 opportunity, again, to introduce yourself. And go in and 00:20:22.000 --> 00:20:25.000 ask, well I realize COVID is restricting many things 00:20:25.000 --> 00:20:28.000 . But it's a great way to go in and just say, hey, I'd love to 00:20:28.000 --> 00:20:31.000 speak to the eligibility specialist. Or 00:20:31.000 --> 00:20:35.000 give them a call and introduce yourself. OK 00:20:35.000 --> 00:20:40.000 . I think we have another question. 00:20:40.000 --> 00:20:43.000 I have made attempts at connecting with the VA without success 00:20:43.000 --> 00:20:48.000 , yes or no. 00:20:48.000 --> 00:20:51.000 I know that one of the trainings we had somebody 00:20:51.000 --> 00:20:55.000 said that they, you know, they would get so frustrate 00:20:55.000 --> 00:20:58.000 d in not finding the right door and once they found 00:20:58.000 --> 00:21:01.000 the right door, they felt like they hit a brick wall. 00:21:01.000 --> 00:21:04.000 So we're hoping that with, you know, providing 00:21:04.000 --> 00:21:16.000 some navigation tools that this might get easier. 00:21:16.000 --> 00:21:23.000 >> OK, looks like everybody's pretty much done with that. 00:21:23.000 --> 00:21:27.000 >> OK. So, there's been a few, looks like we've 00:21:27.000 --> 00:21:32.000 , I guess, 31% said they 00:21:32.000 --> 00:21:36.000 did not have success. So, 00:21:36.000 --> 00:21:43.000 OK. And then we have one more question. 00:21:43.000 --> 00:21:46.000 I have a contact at the VA who helps 00:21:46.000 --> 00:21:50.000 me navigate services. 00:21:50.000 --> 00:22:02.000 Yes, or no, but I would like to. 00:22:02.000 --> 00:22:06.000 When we had our training events, the people that would come 00:22:06.000 --> 00:22:09.000 do the training, we would ask them for their business card and 00:22:09.000 --> 00:22:12.000 ask them if we could dial them directly if we had any 00:22:12.000 --> 00:22:16.000 questions afterwards. And typically, they've been very 00:22:16.000 --> 00:22:22.000 open to do so. 00:22:22.000 --> 00:22:28.000 All right. 00:22:28.000 --> 00:22:34.000 >> There's a couple more people. All right. 00:22:34.000 --> 00:22:38.000 >> Yeah, so, we have a few. 73 00:22:38.000 --> 00:22:41.000 %. OK. Good. 73 00:22:41.000 --> 00:22:46.000 % do not have one yet. So hopefully, this workshop and 00:22:46.000 --> 00:22:49.000 some of these links 00:22:49.000 --> 00:22:52.000 will help, you know, get you closer and I love, you know, 00:22:52.000 --> 00:22:57.000 I'm definitely a resource if anybody's interested. 00:22:57.000 --> 00:23:00.000 In how to map that out. 00:23:00.000 --> 00:23:03.000 OK. Thank you so much. We'll go ahead and move along. Thank you 00:23:03.000 --> 00:23:07.000 for participating in that. It's always good to know how engage 00:23:07.000 --> 00:23:10.000 d you might be or may not be with the VA in 00:23:10.000 --> 00:23:13.000 your area. So 00:23:13.000 --> 00:23:16.000 beyond the training that we did with 00:23:16.000 --> 00:23:20.000 the cover to cover program, we 00:23:20.000 --> 00:23:23.000 also had to really look at how we were 00:23:23.000 --> 00:23:26.000 engaging with our Veteran clients. 00:23:26.000 --> 00:23:29.000 You know, we had thought that hey, 00:23:29.000 --> 00:23:33.000 we'll get this training and we'll be able to provide some 00:23:33.000 --> 00:23:36.000 basic benefit information. We didn't know 00:23:36.000 --> 00:23:39.000 if we would have to do a lot of out 00:23:39.000 --> 00:23:43.000 reach to do this. But what we found is Veterans were already 00:23:43.000 --> 00:23:48.000 calling us 00:23:48.000 --> 00:23:51.000 . But it's important, we switched how we were asking the 00:23:51.000 --> 00:23:54.000 question. And rather than asking, are you a Veteran 00:23:54.000 --> 00:23:57.000 ? We asked, have you or a loved one served 00:23:57.000 --> 00:24:01.000 in the military? And, you know, following those would be 00:24:01.000 --> 00:24:04.000 have you ever accessed your Veteran benefits 00:24:04.000 --> 00:24:07.000 ? Have you ever enrolled in V 00:24:07.000 --> 00:24:10.000 A for health care? And when did you serve 00:24:10.000 --> 00:24:14.000 ? It's really about building that 00:24:14.000 --> 00:24:17.000 trust with Veterans and asking some simple questions 00:24:17.000 --> 00:24:20.000 of when did you serve? Where did you serve? 00:24:20.000 --> 00:24:24.000 What job did you have when you served in the military? 00:24:24.000 --> 00:24:27.000 It really is helpful in building that 00:24:27.000 --> 00:24:37.000 rapport with your clients. 00:24:37.000 --> 00:24:40.000 OK, I'm frozen here. Hang on one second. There we go 00:24:40.000 --> 00:24:45.000 . Why is it important to ask that question? 00:24:45.000 --> 00:24:50.000 Those who have served do not always identify as a Veteran 00:24:50.000 --> 00:24:53.000 . That might sound kind of strange, but it is true 00:24:53.000 --> 00:24:56.000 . And it is very important to ask how 00:24:56.000 --> 00:25:01.000 you serve 00:25:01.000 --> 00:25:05.000 d in the Military. Helps Veterans 00:25:05.000 --> 00:25:08.000 feel understood and respected for their 00:25:08.000 --> 00:25:11.000 Military service. 00:25:11.000 --> 00:25:14.000 It can identify Veteran widows that may 00:25:14.000 --> 00:25:17.000 be eligible for benefits through the cover-to-cover program, 00:25:17.000 --> 00:25:21.000 we were able to serve many widows and 00:25:21.000 --> 00:25:24.000 help get them connected, sometimes, 00:25:24.000 --> 00:25:27.000 they are eligible for a benefit. 00:25:27.000 --> 00:25:30.000 And it helps build rapport and 00:25:30.000 --> 00:25:34.000 trust with your Veteran clients. So I would encourage 00:25:34.000 --> 00:25:38.000 you to see how you are interacting and asking that 00:25:38.000 --> 00:25:41.000 question with consumers at your centers 00:25:41.000 --> 00:25:45.000 . And you know, really making the small pivot can 00:25:45.000 --> 00:25:48.000 help expand the net and 00:25:48.000 --> 00:25:51.000 connect to more Veterans that are already calling 00:25:51.000 --> 00:25:55.000 you 00:25:55.000 --> 00:25:58.000 . That is it for my sections. I've got my three doors here. Do you 00:25:58.000 --> 00:26:02.000 have any questions for me now? If there are any, I can 00:26:02.000 --> 00:26:05.000 take those, we're going to shift to Rob. And 00:26:05.000 --> 00:26:08.000 we also will have time at the very end to 00:26:08.000 --> 00:26:14.000 answer any questions you may have. 00:26:14.000 --> 00:26:19.000 >> I don't see any questions in the Q&A box. 00:26:19.000 --> 00:26:23.000 Remember, if you have a question, you can also raise your 00:26:23.000 --> 00:26:29.000 hand. 00:26:29.000 --> 00:26:33.000 Or press star 9. >> Well, I 00:26:33.000 --> 00:26:36.000 know that's a lot to kind of digest, so there'll be time 00:26:36.000 --> 00:26:39.000 at the end to ask questions. >> I was going to say, when 00:26:39.000 --> 00:26:42.000 one just came in. Do 00:26:42.000 --> 00:26:47.000 you want to answer that one? >> Sure. Sure. 00:26:47.000 --> 00:26:51.000 >> Can you elaborate more on the cover to 00:26:51.000 --> 00:26:56.000 cover -- >> Sorry, Diane. 00:26:56.000 --> 00:26:59.000 >> I went ahead and unmuted the person on the computer 00:26:59.000 --> 00:27:02.000 . So you can go ahead and then Diane, we'll go over 00:27:02.000 --> 00:27:06.000 to you. >> OK. So I'm just wondering 00:27:06.000 --> 00:27:09.000 what exactly is the starting point from 00:27:09.000 --> 00:27:12.000 for the Cover to Cover 00:27:12.000 --> 00:27:16.000 program? When somebody wants to start, what will be the best way? And 00:27:16.000 --> 00:27:19.000 if you could also share your contacts 00:27:19.000 --> 00:27:23.000 for a follow-up. Thank you. 00:27:23.000 --> 00:27:26.000 >> Absolutely. Sure. So the Cover 00:27:26.000 --> 00:27:30.000 to Cover program was funded by the Office of Rural 00:27:30.000 --> 00:27:34.000 Health from 2013 to 2017. And we were 00:27:34.000 --> 00:27:37.000 able to utilize these funds 00:27:37.000 --> 00:27:41.000 to not only have these trainings but each of our 00:27:41.000 --> 00:27:44.000 agencies designated a 00:27:44.000 --> 00:27:47.000 Veterans Benefits specialist. And 00:27:47.000 --> 00:27:50.000 so we were able to provide benefits, counseling and 00:27:50.000 --> 00:27:54.000 some of those benefits 00:27:54.000 --> 00:27:58.000 specialists became Veteran service officers. So we have 00:27:58.000 --> 00:28:01.000 that embedded into the agency. At the end 00:28:01.000 --> 00:28:04.000 of 2017, the fund 00:28:04.000 --> 00:28:07.000 ing ended from the Office of Rural Health. We did 00:28:07.000 --> 00:28:10.000 expand the program to four other 00:28:10.000 --> 00:28:14.000 states and many of those agencies are 00:28:14.000 --> 00:28:17.000 still, found sustainment moneys through different avenues 00:28:17.000 --> 00:28:22.000 . And so, many of them are still working with the 00:28:22.000 --> 00:28:25.000 program. Currently, I'm working with the State of 00:28:25.000 --> 00:28:29.000 Pennsylvania to provide some of these navigation trainings and 00:28:29.000 --> 00:28:32.000 help them develop how they can get a plan 00:28:32.000 --> 00:28:37.000 to get VA in there to provide them some training. 00:28:37.000 --> 00:28:40.000 And yes, my contact information's on the end of 00:28:40.000 --> 00:28:44.000 the slide deck as well as you can find out 00:28:44.000 --> 00:28:49.000 more about the program on www. 00:28:49.000 --> 00:28:53.000 utadrc.org 00:28:53.000 --> 00:28:56.000 . And that's at the on the last slide, as well. 00:28:56.000 --> 00:29:07.000 Thank you for your question. 00:29:07.000 --> 00:29:10.000 >> Hi, Jen, looks like you have another question from Stacy. She says 00:29:10.000 --> 00:29:13.000 I appreciate you taking the time to do this. Are there some guides 00:29:13.000 --> 00:29:17.000 for more intensive training? I'm learning the benefits 00:29:17.000 --> 00:29:20.000 better. I live in rural Colorado and it's very 00:29:20.000 --> 00:29:25.000 misunderstood. 00:29:25.000 --> 00:29:28.000 >> Yes, so, we actually worked with an agency in Grabbed 00:29:28.000 --> 00:29:32.000 Grand Junction. And 00:29:32.000 --> 00:29:35.000 yes, definitely. There's, I would, DPEN 00:29:35.000 --> 00:29:38.000 again, refer to the website. There's 00:29:38.000 --> 00:29:42.000 some ideas of on the resource tab. We have 00:29:42.000 --> 00:29:45.000 examples of agendas if you wanted to 00:29:45.000 --> 00:29:48.000 hold your own 00:29:48.000 --> 00:29:51.000 training. Veteran 00:29:51.000 --> 00:29:54.000 Service Officers, some, I know in Colorado, there's 00:29:54.000 --> 00:29:58.000 Veteran Service Officer 00:29:58.000 --> 00:30:01.000 and each county has 00:30:01.000 --> 00:30:04.000 a service officer. So tapping into who that person is would be a great resource 00:30:04.000 --> 00:30:08.000 to provide some training on benefits. 00:30:08.000 --> 00:30:11.000 And so, yeah. Check out the 00:30:11.000 --> 00:30:14.000 website. I'm happy to help. You can 00:30:14.000 --> 00:30:18.000 email me, I'm happy to help kind 00:30:18.000 --> 00:30:21.000 of lay that map out on who could be the best resources 00:30:21.000 --> 00:30:26.000 . And if you're anywhere close 00:30:26.000 --> 00:30:29.000 to Mesa County, I have a 00:30:29.000 --> 00:30:32.000 great resource there that was a Veteran Benefit 00:30:32.000 --> 00:30:35.000 Specialist and is now a VSO 00:30:35.000 --> 00:30:38.000 . 00:30:38.000 --> 00:30:44.000 >> Thanks, Jen. I'm not see 00:30:44.000 --> 00:30:48.000 ing any more questions in the Q&A. So we can move 00:30:48.000 --> 00:30:51.000 on to Rob if you guys are ready. >> Yes, that sounds 00:30:51.000 --> 00:30:54.000 great. OK, Rob, you're up. 00:30:54.000 --> 00:31:01.000 >> Hi. 00:31:01.000 --> 00:31:04.000 Doing counseling and conferences 00:31:04.000 --> 00:31:07.000 via Zoom, you're used to having an audience 00:31:07.000 --> 00:31:10.000 to play off of, but that's not here. We'll move 00:31:10.000 --> 00:31:13.000 on. The first slide right here, there are 00:31:13.000 --> 00:31:16.000 five major branches in the 00:31:16.000 --> 00:31:21.000 Military, Army Marines, 00:31:21.000 --> 00:31:25.000 the 00:31:25.000 --> 00:31:28.000 Coast Guard KP 00:31:28.000 --> 00:31:31.000 the Reserves. Even though there are five branches 00:31:31.000 --> 00:31:35.000 of Military, we are really all one 00:31:35.000 --> 00:31:40.000 . 00:31:40.000 --> 00:31:43.000 So understand 00:31:43.000 --> 00:31:46.000 ing Military Culture 101. This is a 00:31:46.000 --> 00:31:50.000 whole different world. For those who have never 00:31:50.000 --> 00:31:53.000 served, to peek into Military 00:31:53.000 --> 00:31:56.000 culture, it's a different view, a 00:31:56.000 --> 00:32:00.000 world view of a different perspective of life and actually 00:32:00.000 --> 00:32:04.000 just what it means to be a Veteran 00:32:04.000 --> 00:32:07.000 . 00:32:07.000 --> 00:32:11.000 There's a Latin 00:32:11.000 --> 00:32:14.000 phrase ESPI 00:32:14.000 --> 00:32:17.000 spirit de 00:32:17.000 --> 00:32:20.000 Corp., and it's spirit of 00:32:20.000 --> 00:32:23.000 unit. Developed among 00:32:23.000 --> 00:32:26.000 the group of persons closely associated in a task, 00:32:26.000 --> 00:32:30.000 enterprise, et cetera. Or it is a conscious of the pride 00:32:30.000 --> 00:32:33.000 and belonging of a particular group, the sense of shared 00:32:33.000 --> 00:32:36.000 purpose and fellowship. And the third one, the feeling of 00:32:36.000 --> 00:32:39.000 Comradery among members of the 00:32:39.000 --> 00:32:42.000 group or organization. And again, it's from the French word meaning 00:32:42.000 --> 00:32:46.000 group spirit. On 00:32:46.000 --> 00:32:49.000 this ride of inner service ceremony where we have 00:32:49.000 --> 00:32:55.000 all five branches being represented in 00:32:55.000 --> 00:33:00.000 a field. 00:33:00.000 --> 00:33:04.000 For you to understand Military 00:33:04.000 --> 00:33:07.000 Culture, you need to understand that for us, it's more than 00:33:07.000 --> 00:33:10.000 a job or a career. We know that a 00:33:10.000 --> 00:33:13.000 job is something we do to pay the bills until we discovered what 00:33:13.000 --> 00:33:17.000 we want to be when we grow up and then, we start our careers 00:33:17.000 --> 00:33:20.000 . But in the military, we're 00:33:20.000 --> 00:33:23.000 on 24/7. There is no 9:00 to 5:00 00:33:23.000 --> 00:33:27.000 quitting time. A soldier is 00:33:27.000 --> 00:33:30.000 on all day, every day, and, you know, we've 00:33:30.000 --> 00:33:34.000 given up our own individual freedoms 00:33:34.000 --> 00:33:38.000 to protect American freedoms. 00:33:38.000 --> 00:33:41.000 In the workplace, you don't like your job, 00:33:41.000 --> 00:33:44.000 you can just quit. People do that all the time. 00:33:44.000 --> 00:33:48.000 CEO of a company. So I know, people don't like it, they 00:33:48.000 --> 00:33:51.000 just move on. But as 00:33:51.000 --> 00:33:54.000 a soldier, we have not only a moral but 00:33:54.000 --> 00:33:57.000 legal obligation to fulfill a contract. 00:33:57.000 --> 00:34:01.000 The Military lifestyle is one of 00:34:01.000 --> 00:34:04.000 comradery, community, and encompasses the whole 00:34:04.000 --> 00:34:08.000 family. The whole family is involved in the overall mission of being a soldier 00:34:08.000 --> 00:34:11.000 . This is why 00:34:11.000 --> 00:34:14.000 the mind set of a Veteran is vastly different 00:34:14.000 --> 00:34:18.000 than someone who has actually never served. 00:34:18.000 --> 00:34:21.000 The Veteran's viewpoint, how 00:34:21.000 --> 00:34:24.000 they prioritize their lives and even how 00:34:24.000 --> 00:34:27.000 they prioritize what they do in the civilian 00:34:27.000 --> 00:34:37.000 life is completely different. 00:34:37.000 --> 00:34:40.000 The great sacrifice. One of the things 00:34:40.000 --> 00:34:43.000 that we learn early on being in the Army 00:34:43.000 --> 00:34:47.000 is that soldiers and their families sacrifice 00:34:47.000 --> 00:34:50.000 a lot, including their own free 00:34:50.000 --> 00:34:53.000 will. Time away from 00:34:53.000 --> 00:34:56.000 family during deployments, 00:34:56.000 --> 00:34:59.000 having to move every two to three years. When I was 00:34:59.000 --> 00:35:03.000 in the Army, we moved every two to 00:35:03.000 --> 00:35:06.000 three years. Unless there was 00:35:06.000 --> 00:35:09.000 a hardship, I was 00:35:09.000 --> 00:35:12.000 gone from my family a whole year. But when we moved, 00:35:12.000 --> 00:35:15.000 they got to move with me. They had to pack up, leave their 00:35:15.000 --> 00:35:19.000 jobs, their schools. And it does, it puts a lot 00:35:19.000 --> 00:35:23.000 of strain on the family. It puts a lot of 00:35:23.000 --> 00:35:26.000 pressure. And it takes its toll on 00:35:26.000 --> 00:35:29.000 marriages, family life. As a matter of fact, 00:35:29.000 --> 00:35:33.000 studies concluded that the stress 00:35:33.000 --> 00:35:36.000 of combat or just the nature or 00:35:36.000 --> 00:35:40.000 Military service makes Military the highest divorce 00:35:40.000 --> 00:35:43.000 rate of occupations. And of course, the bigger sacrifice 00:35:43.000 --> 00:35:46.000 of the loss of life or limb. Because of 00:35:46.000 --> 00:35:50.000 this voluntary sacrifice that Veterans will compartmental 00:35:50.000 --> 00:35:53.000 ize their feelings and inner thoughts for fear 00:35:53.000 --> 00:35:56.000 they'll be seen as weak. We don't ask for help. It's 00:35:56.000 --> 00:36:00.000 one of the things we're taught self-sufficiency 00:36:00.000 --> 00:36:02.000 . Getting up there and doing what needs 00:36:02.000 --> 00:36:06.000 to be done. And, you know, 00:36:06.000 --> 00:36:09.000 you hear soldiers saying suck 00:36:09.000 --> 00:36:12.000 it up and deal with it. And that's what we do. We'll deal with things 00:36:12.000 --> 00:36:19.000 on our own. 00:36:19.000 --> 00:36:23.000 All the Military branches have their 00:36:23.000 --> 00:36:27.000 own core values but they all share honor as one of those 00:36:27.000 --> 00:36:30.000 core values. Loyalty, duty, respect, honor, 00:36:30.000 --> 00:36:33.000 integrity, personal courage. The navy and 00:36:33.000 --> 00:36:41.000 Navy and the Mean 00:36:41.000 --> 00:36:44.000 Corps has assaying, integrity 00:36:44.000 --> 00:36:48.000 before self and service, honor, respect, 00:36:48.000 --> 00:36:52.000 devotion and duty. Honor is repeated in each of these because 00:36:52.000 --> 00:36:55.000 of encompasses true service 00:36:55.000 --> 00:36:59.000 . Honor is defined as honesty, fairness 00:36:59.000 --> 00:37:03.000 or integrity of one's beliefs and actions. 00:37:03.000 --> 00:37:07.000 High respect as for worth, merit or rank. 00:37:07.000 --> 00:37:11.000 High esteem, the privilege of being associated with or receiving a 00:37:11.000 --> 00:37:14.000 favor from a respected person, group, 00:37:14.000 --> 00:37:21.000 organization, et cetera. 00:37:21.000 --> 00:37:24.000 To understand Military culture is 00:37:24.000 --> 00:37:27.000 to understand Military traits. And what makes up 00:37:27.000 --> 00:37:31.000 that culture. Many words are thrown around in the word 00:37:31.000 --> 00:37:34.000 play for civilian culture and they fail to grasp 00:37:34.000 --> 00:37:37.000 the true meaning for a soldier or Veteran. 00:37:37.000 --> 00:37:40.000 Words like adversity or tolerance if 00:37:40.000 --> 00:37:43.000 what we see in the news all day every day now. And to a soldier 00:37:43.000 --> 00:37:46.000 , we have a firm understanding of what it 00:37:46.000 --> 00:37:50.000 means to be diverse. We have to go into 00:37:50.000 --> 00:37:53.000 battle from people of all different races, 00:37:53.000 --> 00:37:56.000 cultures and religions. We have to 00:37:56.000 --> 00:37:59.000 look out for each other and you have to trust the 00:37:59.000 --> 00:38:02.000 person next to you. They do this regardless of what ethnicity or 00:38:02.000 --> 00:38:06.000 gender, religion or age that person next to you is 00:38:06.000 --> 00:38:09.000 . In the Army, we had a saying we only 00:38:09.000 --> 00:38:12.000 see one color and that's green. That's because when I was 00:38:12.000 --> 00:38:16.000 in, that was the color of our uniforms is 00:38:16.000 --> 00:38:19.000 green. Today, I guess you could say all we see is 00:38:19.000 --> 00:38:23.000 desert tan. New uniforms. 00:38:23.000 --> 00:38:26.000 Other traits that we see in our 00:38:26.000 --> 00:38:29.000 soldiers, our Veterans is they're highly structured 00:38:29.000 --> 00:38:32.000 . We have a VFR structured lifestyle 00:38:32.000 --> 00:38:36.000 very structured lifestyle in the 00:38:36.000 --> 00:38:39.000 Military. Strong work ethics 00:38:39.000 --> 00:38:42.000 . Everyone works and pulls their own weight. We're 00:38:42.000 --> 00:38:45.000 mission-driven, purpose driven. We're 00:38:45.000 --> 00:38:48.000 loyal, disciplined. Again, 00:38:48.000 --> 00:38:52.000 that word, teamwork and self-reliance 00:38:52.000 --> 00:38:55.000 . 00:38:55.000 --> 00:38:58.000 Now, we can see here and talk about all of those 00:38:58.000 --> 00:39:02.000 traits, but understanding 00:39:02.000 --> 00:39:05.000 Military culture, means we look at that self-reliance one. On 00:39:05.000 --> 00:39:09.000 this slide here there's many pictures of 00:39:09.000 --> 00:39:12.000 myself. I just thought it would be a 00:39:12.000 --> 00:39:16.000 good visual because when I say 00:39:16.000 --> 00:39:19.000 that I grew up in the Military, I literally did 00:39:19.000 --> 00:39:22.000 . I went into the Army when I was 17 00:39:22.000 --> 00:39:26.000 . Those first five pictures are my 00:39:26.000 --> 00:39:30.000 first five years of 00:39:30.000 --> 00:39:34.000 Military service. I became an adult in the army. The 00:39:34.000 --> 00:39:37.000 Military was my lifestyle. I come from a 00:39:37.000 --> 00:39:41.000 Military family. Every male in my family from my 00:39:41.000 --> 00:39:44.000 generation back except one uncle served in one 00:39:44.000 --> 00:39:47.000 of the branches of the Military. These bottom 00:39:47.000 --> 00:39:51.000 pictures show 00:39:51.000 --> 00:39:55.000 different duties, assignments 00:39:55.000 --> 00:39:58.000 the first two, the last three, the middle one there, I'm in my 00:39:58.000 --> 00:40:01.000 dress blues and this was actually taken not that long ago, which 00:40:01.000 --> 00:40:05.000 is quite an accomplishment I still fit in 00:40:05.000 --> 00:40:08.000 my dress blues. But this was when I entered the 00:40:08.000 --> 00:40:12.000 Army, that was 36 years ago. That was quite the feat 00:40:12.000 --> 00:40:15.000 . And then, I have my son in that picture. And 00:40:15.000 --> 00:40:18.000 in the last picture shows me in 00:40:18.000 --> 00:40:21.000 my company shirt. I'm wearing one now. The 00:40:21.000 --> 00:40:26.000 CEO of a company of 170 employees 00:40:26.000 --> 00:40:32.000 . One of the focuses we have as our 00:40:32.000 --> 00:40:36.000 purpose is to work with people with disabilities and barriers. And obviously, 00:40:36.000 --> 00:40:43.000 one of those populations is the military. 00:40:43.000 --> 00:40:46.000 When I retired from the Army, it was quite the 00:40:46.000 --> 00:40:50.000 shock. I was medically retired. 00:40:50.000 --> 00:40:53.000 I went through an assessment, went through a medical board and before 00:40:53.000 --> 00:40:56.000 I knew it, I was out on the streets. 00:40:56.000 --> 00:40:59.000 I was a civilian. And it was quite the shock. 00:40:59.000 --> 00:41:06.000 It was a culture shock to me. 00:41:06.000 --> 00:41:09.000 I went to the VA to get 00:41:09.000 --> 00:41:12.000 waited, and I was medically retired and they ran 00:41:12.000 --> 00:41:15.000 me through the process. And being, you know, soldier, 00:41:15.000 --> 00:41:18.000 you kind of go where they tell you to go and do what you're 00:41:18.000 --> 00:41:22.000 supposed to do. And then at the end of the day, they gave me a rate 00:41:22.000 --> 00:41:25.000 ing and said you're going to receive a check each month and have a good 00:41:25.000 --> 00:41:28.000 life. And next thing you know, you're out there and 00:41:28.000 --> 00:41:32.000 you're on your own. You don't have your comrades, you're trying 00:41:32.000 --> 00:41:35.000 to adapt to civilian life and 00:41:35.000 --> 00:41:38.000 civilian culture. And it was a lot to do. 00:41:38.000 --> 00:41:42.000 I was lucky, I had 00:41:42.000 --> 00:41:45.000 a computer background in the Army, so I was 00:41:45.000 --> 00:41:48.000 able to obtain a job very quickly 00:41:48.000 --> 00:41:51.000 as a system analyst for the State 00:41:51.000 --> 00:41:54.000 of California, or for the 00:41:54.000 --> 00:41:57.000 City of Parr 00:41:57.000 --> 00:42:02.000 Paramount. And it wasn't until 20 00:42:02.000 --> 00:42:05.000 years later after I retired I actually started to 00:42:05.000 --> 00:42:09.000 discover what Veterans benefits were out 00:42:09.000 --> 00:42:12.000 there. And I only discovered this because here in Salt Lake, 00:42:12.000 --> 00:42:15.000 I do a lot of work with homeless and that includes home 00:42:15.000 --> 00:42:18.000 less Vets. And trying to get them into the 00:42:18.000 --> 00:42:23.000 right services and the help they need to be successful 00:42:23.000 --> 00:42:26.000 in employment, I started discovering what resources were out 00:42:26.000 --> 00:42:29.000 there and I was shocked that I was out for 20 years and I 00:42:29.000 --> 00:42:34.000 never even heard of most of these programs. 00:42:34.000 --> 00:42:37.000 And then, I got 00:42:37.000 --> 00:42:40.000 reevaluated, started seeing what benefits I had as a retired 00:42:40.000 --> 00:42:43.000 soldier. And now, today, 00:42:43.000 --> 00:42:47.000 I make it my purpose to really 00:42:47.000 --> 00:42:50.000 help and partner with the VA to make sure our Veterans 00:42:50.000 --> 00:42:53.000 out there know these resources are available 00:42:53.000 --> 00:42:56.000 . And so when Jen asked me to present with her, I was 00:42:56.000 --> 00:43:00.000 more than willing because this is very important 00:43:00.000 --> 00:43:03.000 . And trying to 00:43:03.000 --> 00:43:07.000 reach this is very difficult. I can tell you. Vets 00:43:07.000 --> 00:43:10.000 don't ask for help. And identifying soldiers is the first 00:43:10.000 --> 00:43:13.000 step as Jen was saying is to 00:43:13.000 --> 00:43:16.000 get them to realize that there's something out there 00:43:16.000 --> 00:43:19.000 that can help them, that will benefit them and their families because they're 00:43:19.000 --> 00:43:22.000 not going to come in most places and ask for that help 00:43:22.000 --> 00:43:26.000 . We're going to need to reach out and be proactive 00:43:26.000 --> 00:43:30.000 in their lives as we work with 00:43:30.000 --> 00:43:33.000 them as employees or even as neighbors. And that's 00:43:33.000 --> 00:43:36.000 my soap box. And I will step off now, and 00:43:36.000 --> 00:43:44.000 I'll let Jen take back over. 00:43:44.000 --> 00:43:47.000 Oh, right, we do have one more slide. We can't 00:43:47.000 --> 00:43:53.000 end without some humor. 00:43:53.000 --> 00:43:57.000 As a brotherhood, sisterhood, we like 00:43:57.000 --> 00:44:00.000 to rouse one another, although we are 00:44:00.000 --> 00:44:03.000 one. Veterans, as 00:44:03.000 --> 00:44:07.000 service members we like to give each other a hard time. So on this 00:44:07.000 --> 00:44:10.000 slide to those who can't see the slide, the 00:44:10.000 --> 00:44:13.000 first picture says Army strong. And 00:44:13.000 --> 00:44:16.000 then there's a soldier 00:44:16.000 --> 00:44:19.000 holding another 00:44:19.000 --> 00:44:22.000 soldier's hand and the other soldier 00:44:22.000 --> 00:44:26.000 looks like he's crying as the technician 00:44:26.000 --> 00:44:29.000 sticks a needle in his arm. The second one is 00:44:29.000 --> 00:44:32.000 a new Navy PT program and 00:44:32.000 --> 00:44:36.000 they are at a playground. All of these Navy 00:44:36.000 --> 00:44:39.000 personnel are sitting on swings 00:44:39.000 --> 00:44:43.000 and kind of just lounging about. 00:44:43.000 --> 00:44:46.000 The third picture is says 00:44:46.000 --> 00:44:49.000 Marines are the ultimate 00:44:49.000 --> 00:44:53.000 bums and shows a bunch of Marines laying basically 00:44:53.000 --> 00:44:56.000 in the street. As soldiers, we often 00:44:56.000 --> 00:44:59.000 do have any sleep, so we sleep anywhere. But 00:44:59.000 --> 00:45:02.000 the marines are the ultimate bums because they will sleep anywhere, 00:45:02.000 --> 00:45:07.000 eat anything, ask you for a dip, cigarettes, money and 00:45:07.000 --> 00:45:11.000 alcohol. And then, the next picture is the U 00:45:11.000 --> 00:45:16.000 S Coast Guard and says 00:45:16.000 --> 00:45:19.000 playing pretend Navy since 1915 00:45:19.000 --> 00:45:23.000 . And shows a bunch of Coast 00:45:23.000 --> 00:45:26.000 Guard guys playing with imaginary weapons in different directions 00:45:26.000 --> 00:45:30.000 . And then, the last one says meanwhile, in the 00:45:30.000 --> 00:45:34.000 Air Force, and there's these two 00:45:34.000 --> 00:45:37.000 Air Forcemen and they're just play 00:45:37.000 --> 00:45:41.000 shooting and the dialog boxes 00:45:41.000 --> 00:45:45.000 say pew pew pew, he 00:45:45.000 --> 00:45:48.000 hehe. We're going 00:45:48.000 --> 00:45:51.000 to go get subway after this, 00:45:51.000 --> 00:45:54.000 OK? Anyway, that is 00:45:54.000 --> 00:45:57.000 all I have. >> Thanks, 00:45:57.000 --> 00:46:01.000 Rob. It is always fun . We like to 00:46:01.000 --> 00:46:05.000 have presenters come and talk about 00:46:05.000 --> 00:46:08.000 Military culture, and there's particularly always a side, always some 00:46:08.000 --> 00:46:11.000 conversation of, you know, them kind of joking 00:46:11.000 --> 00:46:15.000 around with each other. 00:46:15.000 --> 00:46:19.000 That's great. Thanks for sharing that. 00:46:19.000 --> 00:46:22.000 I guess what I want to kind of play off of what Rob 00:46:22.000 --> 00:46:26.000 said was for our 00:46:26.000 --> 00:46:29.000 Cover to Cover 00:46:29.000 --> 00:46:32.000 pram in fiscal year 2016, we served 00:46:32.000 --> 00:46:36.000 in Utah, we served 1,166 00:46:36.000 --> 00:46:39.000 Veterans. And that year, we asked every time of those 00:46:39.000 --> 00:46:42.000 clients when they called the first time, 00:46:42.000 --> 00:46:46.000 we asked them, have they ever connect 00:46:46.000 --> 00:46:49.000 ed to the VA for benefits prior to calling the agency 00:46:49.000 --> 00:46:52.000 ? And 64% had never connected to the VA for benefit 00:46:52.000 --> 00:46:55.000 s. I think it is, as Rob said, 00:46:55.000 --> 00:47:00.000 we have an opportunity 00:47:00.000 --> 00:47:03.000 to help Veterans get connected. Many 00:47:03.000 --> 00:47:06.000 of them just don't seek it out either because they don't 00:47:06.000 --> 00:47:09.000 know that they're eligible. It's 00:47:09.000 --> 00:47:12.000 too overwhelming. And so, sometimes, 00:47:12.000 --> 00:47:15.000 they don't try or give up. 00:47:15.000 --> 00:47:19.000 And as you'll hear oftentimes, that they 00:47:19.000 --> 00:47:22.000 will say that they, that somebody 00:47:22.000 --> 00:47:26.000 deserves it more. And so, I think it's 00:47:26.000 --> 00:47:29.000 just to develop, to understand the culture and try to 00:47:29.000 --> 00:47:32.000 develop that trust. You know, to see if there's 00:47:32.000 --> 00:47:38.000 a potential of helping them get connected to 00:47:38.000 --> 00:47:41.000 another possibility of benefits. 00:47:41.000 --> 00:47:45.000 So I'm just going to wrap up here. We're going to 00:47:45.000 --> 00:47:48.000 have time for a couple more questions if you have them 00:47:48.000 --> 00:47:51.000 . But I wanted to provide some more resources 00:47:51.000 --> 00:47:54.000 on how you and your 00:47:54.000 --> 00:47:59.000 center could learn more about this new culture and 00:47:59.000 --> 00:48:02.000 language. I 00:48:02.000 --> 00:48:05.000 highly recommend an online 00:48:05.000 --> 00:48:08.000 module called py 00:48:08.000 --> 00:48:13.000 sycharmor, they have 00:48:13.000 --> 00:48:17.000 great 15 to 20-minute modules on the branches, on 00:48:17.000 --> 00:48:20.000 the 15 things Veterans want you to know. And so, 00:48:20.000 --> 00:48:24.000 that's something you could do in your staff meeting is 00:48:24.000 --> 00:48:27.000 just sit in, run it and let everybody watch it. 00:48:27.000 --> 00:48:30.000 And then, also invite the VA. 00:48:30.000 --> 00:48:34.000 Start to develop, reach out 00:48:34.000 --> 00:48:37.000 and ask VA staff if they would make a presentation for 00:48:37.000 --> 00:48:41.000 you. And then, ask those in your agency 00:48:41.000 --> 00:48:45.000 to provide their experience about 00:48:45.000 --> 00:48:48.000 , their experience in the 00:48:48.000 --> 00:48:51.000 Military. Why did they select the branch 00:48:51.000 --> 00:48:54.000 they served in? What job did they do when they serve 00:48:54.000 --> 00:48:58.000 d? So, you know, those kind of questions really can 00:48:58.000 --> 00:49:01.000 be valuable to what we found 00:49:01.000 --> 00:49:04.000 the more we learned about the culture and language, the 00:49:04.000 --> 00:49:08.000 more confidence that staff had in engaging 00:49:08.000 --> 00:49:11.000 with Veterans. And then, I'm 00:49:11.000 --> 00:49:14.000 just leaving this, again, a lot of my slides are, 00:49:14.000 --> 00:49:17.000 you know, hopefully going to be a resource to you. I have a fair 00:49:17.000 --> 00:49:21.000 ly long list of VA acronyms. 00:49:21.000 --> 00:49:24.000 That, you know, you can have to review as well as a 00:49:24.000 --> 00:49:27.000 link that, because there's so many. There's so many 00:49:27.000 --> 00:49:31.000 acronyms. And I think that's always important 00:49:31.000 --> 00:49:34.000 that we're aware of learning those but 00:49:34.000 --> 00:49:37.000 also we have our agencies have a 00:49:37.000 --> 00:49:41.000 set of our own, right? So we need to learn 00:49:41.000 --> 00:49:44.000 each other's language so that we can better 00:49:44.000 --> 00:49:47.000 coordinate care, get Veterans connected to their benefits 00:49:47.000 --> 00:49:50.000 . >> OK. So 00:49:50.000 --> 00:49:54.000 this last slide, again, for those 00:49:54.000 --> 00:49:57.000 that have served in the military that are on this 00:49:57.000 --> 00:50:01.000 call today, thank you for your service 00:50:01.000 --> 00:50:06.000 . My information is on here as well as 00:50:06.000 --> 00:50:10.000 UTADRC.org website that 00:50:10.000 --> 00:50:13.000 has more information about the program and resources. 00:50:13.000 --> 00:50:17.000 So I just want to thank you all for joining us 00:50:17.000 --> 00:50:20.000 today. This is a great passion of mine. 00:50:20.000 --> 00:50:23.000 I think that we do have a great opportunity 00:50:23.000 --> 00:50:27.000 to engage with our Veterans within our community and 00:50:27.000 --> 00:50:30.000 kind of figure the system out 00:50:30.000 --> 00:50:33.000 so that we can help navigate and help our 00:50:33.000 --> 00:50:37.000 Veterans get connected. 00:50:37.000 --> 00:50:43.000 So that's all we have. We're open for questions. 00:50:43.000 --> 00:50:47.000 >> Thank you so much, Jen. And 00:50:47.000 --> 00:50:51.000 Rob for that wonderful and 00:50:51.000 --> 00:50:55.000 informative presentation. I do have a 00:50:55.000 --> 00:50:59.000 the question/answer 00:50:59.000 --> 00:51:02.000 box open. If any of the attendees have a question for Jen or 00:51:02.000 --> 00:51:05.000 Rob. We'll give it a couple minutes for you to type your 00:51:05.000 --> 00:51:11.000 question into the Q&A. 00:51:11.000 --> 00:51:14.000 There is one question on if participants list. Go ahead. >> 00:51:14.000 --> 00:51:17.000 So, is there any specific 00:51:17.000 --> 00:51:20.000 age limit 00:51:20.000 --> 00:51:23.000 ? Yeah, age limit for someone to 00:51:23.000 --> 00:51:27.000 be a Veteran? Because I know there are some young Veterans and 00:51:27.000 --> 00:51:32.000 there are some old. And if there is 00:51:32.000 --> 00:51:34.000 any age limit for benefits. 00:51:34.000 --> 00:51:38.000 >> No. There's no 00:51:38.000 --> 00:51:41.000 age limit, though there may 00:51:41.000 --> 00:51:44.000 be some benefits that you 00:51:44.000 --> 00:51:48.000 may need to be a certain age to receive. 00:51:48.000 --> 00:51:51.000 But once you're a Veteran, you're always a Veteran. It would 00:51:51.000 --> 00:51:55.000 just, if you're looking from a benefit standpoint 00:51:55.000 --> 00:51:58.000 , there are certain benefits that you 00:51:58.000 --> 00:52:01.000 had to have served in combat to receive. 00:52:01.000 --> 00:52:04.000 But there are many benefits that are not at 00:52:04.000 --> 00:52:07.000 all connected or need to be related to that 00:52:07.000 --> 00:52:10.000 . So, again, if you got back 00:52:10.000 --> 00:52:14.000 on to that finding your local V 00:52:14.000 --> 00:52:17.000 A and looking up who 00:52:17.000 --> 00:52:20.000 your eligibility specialist is, that would be a great person 00:52:20.000 --> 00:52:23.000 to say, hey, we'd love to get an overview 00:52:23.000 --> 00:52:42.000 of eligibility. 00:52:42.000 --> 00:52:45.000 >> We do have another question about more information or elaboration on 00:52:45.000 --> 00:52:48.000 the cover to cover program in the benefits 00:52:48.000 --> 00:52:54.000 for windows. 00:52:54.000 --> 00:52:57.000 >> Sure, again. As the program manager, I do a lot 00:52:57.000 --> 00:53:08.000 of facilitate 00:53:08.000 --> 00:53:12.000 ing, but unfortunately, I'm 00:53:12.000 --> 00:53:16.000 not a specialist on the benefits. 00:53:16.000 --> 00:53:19.000 So that would be, typically windows that 00:53:19.000 --> 00:53:22.000 would fall into VBA so the benefit side 00:53:22.000 --> 00:53:26.000 . So that you would want to connect with somebody at 00:53:26.000 --> 00:53:31.000 your closest VBA or regional office as well as 00:53:31.000 --> 00:53:35.000 Veterans Service Officers 00:53:35.000 --> 00:53:38.000 know these benefits very well. So, again, tapping into say, hey, 00:53:38.000 --> 00:53:42.000 is there any way that you could provide a training for 00:53:42.000 --> 00:53:45.000 us. What we found with a cover to cover program is when we asked 00:53:45.000 --> 00:53:49.000 the VA to come in and provide a training for us, 00:53:49.000 --> 00:53:52.000 that is what developed the 00:53:52.000 --> 00:53:55.000 partnership. We thought it would be 00:53:55.000 --> 00:53:58.000 two separate things. We begin training and build 00:53:58.000 --> 00:54:02.000 ing partnerships. But that really created a great way for us to 00:54:02.000 --> 00:54:05.000 start working together 00:54:05.000 --> 00:54:08.000 as a team. That would be 00:54:08.000 --> 00:54:11.000 my recommendations to learn more about those benefits. Find your local Veteran 00:54:11.000 --> 00:54:14.000 service officer. And they can provide more information 00:54:14.000 --> 00:54:21.000 . 00:54:21.000 --> 00:54:28.000 The VBA website, you could look at yourself. 00:54:28.000 --> 00:54:31.000 But the personal connection and developing that relationship long-term is 00:54:31.000 --> 00:54:39.000 I think your best bet. 00:54:39.000 --> 00:54:42.000 >> Thank you so much. There is a 00:54:42.000 --> 00:54:45.000 question I'd like to address to all attendees, will a copy 00:54:45.000 --> 00:54:48.000 of all of the slides of this presentation be available on the April website 00:54:48.000 --> 00:54:51.000 APRIL website? The answer is 00:54:51.000 --> 00:54:55.000 , yes. All sessions and recordings will be available 00:54:55.000 --> 00:54:58.000 on APRIL's conference website. 00:54:58.000 --> 00:55:01.000 You will have access and be able to revisit them after the presentations 00:55:01.000 --> 00:55:09.000 you're attending. Great question there. 00:55:09.000 --> 00:55:13.000 Our local VAMC is 00:55:13.000 --> 00:55:16.000 it enthusiastic about expanding their program, so 00:55:16.000 --> 00:55:20.000 for those who are part of the system, do you have any 00:55:20.000 --> 00:55:24.000 insight how to get over this hurdle? 00:55:24.000 --> 00:55:27.000 >> Well, this is what I'll 00:55:27.000 --> 00:55:34.000 share. I know exactly what you're talking about 00:55:34.000 --> 00:55:38.000 . I will take it from a program that independent center in 00:55:38.000 --> 00:55:42.000 Colorado Springs that I've worked with them closely on some projects 00:55:42.000 --> 00:55:46.000 . And there, I 00:55:46.000 --> 00:55:49.000 thought they had a brilliant perspective that they really worked with their Veteran 00:55:49.000 --> 00:55:52.000 s to advocate for that program. 00:55:52.000 --> 00:55:55.000 So they had Veterans call in and say, hey, I heard 00:55:55.000 --> 00:55:59.000 about this program, 00:55:59.000 --> 00:56:02.000 I'm interested in it and really have Veterans advocate for 00:56:02.000 --> 00:56:05.000 the program. And for 00:56:05.000 --> 00:56:11.000 them, really helped grow. 00:56:11.000 --> 00:56:14.000 I hear your frustration on that 00:56:14.000 --> 00:56:20.000 . That will be one suggestion. There's 00:56:20.000 --> 00:56:23.000 also the care giver support program just expand 00:56:23.000 --> 00:56:26.000 ed. 00:56:26.000 --> 00:56:29.000 It is expanded to older Veterans. And I'm 00:56:29.000 --> 00:56:33.000 happy if you want to email me, I can send out 00:56:33.000 --> 00:56:37.000 a link, but it's pretty exciting and 00:56:37.000 --> 00:56:40.000 they're providing a 00:56:40.000 --> 00:56:45.000 stipend 00:56:45.000 --> 00:56:48.000 for,er but there are some challenges, but it is an additional 00:56:48.000 --> 00:56:52.000 resource that just went off, I think it kicked off 00:56:52.000 --> 00:56:55.000 October 1st. You've got me email here, if 00:56:55.000 --> 00:57:01.000 you want more information, I'm happy to send it and 00:57:01.000 --> 00:57:05.000 who to contact to maybe do a training for them. 00:57:05.000 --> 00:57:08.000 >> Thank you so much, Jen. We are 00:57:08.000 --> 00:57:14.000 about four minutes away from closing. 00:57:14.000 --> 00:57:17.000 Looks like I have one more question. We have time 00:57:17.000 --> 00:57:24.000 for one additional if anyone wants to ask anything . But this 00:57:24.000 --> 00:57:27.000 question kind of more of a statement. It says, might be good 00:57:27.000 --> 00:57:30.000 to mention that a Veteran with a 100% disability 00:57:30.000 --> 00:57:33.000 rating from the VA can also 00:57:33.000 --> 00:57:38.000 receive SSDI. 00:57:38.000 --> 00:57:41.000 >> That's great. Yes, and 100% 00:57:41.000 --> 00:57:45.000 service connected is opens, you know, many doors through health care and 00:57:45.000 --> 00:57:48.000 other benefits, as well. So 00:57:48.000 --> 00:57:51.000 yes. I mean, I know you guys you're probably just sitting there going, 00:57:51.000 --> 00:57:54.000 OK, now I'm hungry for more information about the benefits piece 00:57:54.000 --> 00:57:57.000 . And that's exciting. Again, 00:57:57.000 --> 00:58:01.000 I hope this workshop helps you start to 00:58:01.000 --> 00:58:04.000 navigate on how you can reach out to those in your community 00:58:04.000 --> 00:58:08.000 that can provide those more in-depth 00:58:08.000 --> 00:58:11.000 trainings. There is a lot of 00:58:11.000 --> 00:58:20.000 info. But you have resources in your community. 00:58:20.000 --> 00:58:23.000 >> Wonderful. Thank you so much 00:58:23.000 --> 00:58:26.000 . I'm not seeing any additional questions. 00:58:26.000 --> 00:58:30.000 I'd like to take this opportunity to 00:58:30.000 --> 00:58:37.000 share a sincere thank you to both Jen and 00:58:37.000 --> 00:58:40.000 Rob, our interpreters and closed captioners, 00:58:40.000 --> 00:58:43.000 as well, especially to all of our attendees today 00:58:43.000 --> 00:58:46.000 . I think this will we'll make 00:58:46.000 --> 00:58:50.000 the plug for the evaluations to complete for 00:58:50.000 --> 00:58:53.000 this session. And thank you so much for all 00:58:53.000 --> 00:59:00.000 of your time today. Enjoy the rest of the conference. 00:59:00.000 --> 00:59:03.000 >> Diane, that is going into the 00:59:03.000 --> 00:59:06.000 chat right now. If you'd like to take a minute, fill out 00:59:06.000 --> 00:59:10.000 that survey, that would be great. 00:59:10.000 --> 00:59:14.000 Thank you both for everything. This is great 00:59:14.000 --> 00:59:34.000 information.